🔒 Privacy & Security

Privacy Policy

Your privacy and data security are our top priorities. This policy explains how we collect, use, and protect your information.

Effective since: June 15, 2025

Last updated: June 15, 2025

Secure by Design

Your data is protected with industry-standard security

Full Transparency

Clear policies with no hidden practices

Your Control

Manage your data with granular controls

Lumenai AS ("we", "us", or "our") operates the VeloWear application and related services ("the Service").

This Privacy Policy explains how we collect, use, store, and share personal data when you use the Service, and the choices you have regarding your data.

Information We Collect

1. Authentication Data

We collect data that allows you to authenticate with third-party data providers (such as fitness tracking services):

  • • Authentication tokens (such as OAuth tokens)
  • • User IDs or account identifiers on third-party services

We do not collect or store your third-party service passwords.

2. Personalization Data

We collect data that helps us personalize your experience with VeloWear:

  • • Name or display name
  • • Email address
  • • User settings and preferences
  • • Activity or fitness data made available through third-party integrations (with your consent)

3. Device and Usage Data

We may collect data about how you access and use the Service:

  • • Device type and operating system
  • • IP address
  • • Time of access
  • • App usage patterns

How We Use Your Data

We use the data we collect to:

  • • Provide and operate the VeloWear Service
  • • Personalize your user experience
  • • Enable authentication with third-party services you choose to connect
  • • Analyze usage to improve the Service
  • • Communicate with you about updates, features, or important notices

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • • Your consent (when you authorize integrations or provide personalization data)
  • • Performance of a contract (to provide you with the VeloWear Service)
  • • Our legitimate interests (to improve the Service and ensure its security)
  • • Compliance with legal obligations (where applicable)

You can withdraw your consent at any time by disconnecting third-party services or contacting us.

Data Storage and Transfers

Your data may be stored on servers located in various countries. While we take reasonable steps to protect your data, we cannot guarantee that all personal data will be stored exclusively on servers located in Norway or within the European Economic Area (EEA).

By using the Service, you consent to the transfer of your personal data to countries that may have different data protection laws than your country of residence.

Your Rights

You have the right to:

  • • Request access to the personal data we hold about you
  • • Request correction of inaccurate data
  • • Request deletion of your data (where legally permissible)
  • • Withdraw consent to data processing where applicable
  • • Request portability of your data (where applicable under GDPR)

To exercise any of these rights, please contact us using the form below.

If you are located in the EEA, you also have the right to lodge a complaint with your local data protection authority.

Age Restrictions

The VeloWear Service is intended for users who are 16 years of age or older.

If you are under the age of 16, you may only use the Service if you have obtained consent from your parent or legal guardian.

We do not knowingly collect personal data from users under the age of 16 without such consent. If we become aware that we have collected personal data from a user under the age of 16 without the necessary parental consent, we will take steps to delete the data.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please use the contact form below:

Company:Lumenai AS
velowear.ai